Answers to the questions we hear most.

Booking ahead gives our team more time to coordinate your preferred pickup and delivery schedule. If you need transportation sooner, contact us with your route and dates so we can discuss the available options.

Payment requirements depend on the service and transportation arrangement. Any required payment, deposit, and remaining balance details will be explained before you approve the shipment.

Door-to-door transportation means pickup and delivery are arranged as close as practical to the addresses you provide. Large transport vehicles may not be able to safely enter narrow streets, restricted neighborhoods, or certain residential areas. When necessary, a nearby accessible location can be arranged.

You may be able to authorize another responsible adult to handle pickup or delivery on your behalf. Let our team know in advance so the appropriate arrangements can be confirmed.

Personal-item policies can vary depending on the transportation arrangement. Please ask our team before placing belongings inside the vehicle. Valuable, fragile, hazardous, or prohibited items should not be left inside during transportation.

Insurance and cargo coverage can vary by transportation arrangement and carrier. Relevant coverage information can be reviewed before transportation so you understand the coverage that applies to your shipment.

Inspect your vehicle carefully at delivery. If you notice a concern, document it on the delivery inspection report, take clear photographs, and contact our team promptly so the matter can be reviewed.

Not at all. Escrow is a separate service we offer for buyers and sellers transacting at a distance. You can use our shipping service alone, our escrow service alone, or both services together.

Yes. Funds are held in a federally-insured trust account and are never commingled with company operating funds.